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Returns & Refund Policy

Affiliate Return Policy:
The Iconic Issue is an affiliate platform, and all purchases are made directly on our retail partners' websites. Therefore, the return and refund policies are determined individually by each affiliate partner.

How to Return an Item:

  1. Visit the website of the retail partner from whom you purchased the product.
  2. Navigate to their returns or customer service section for detailed instructions.
  3. Follow their provided return procedure carefully, including deadlines and shipping instructions.

Refund Process:
Refund processes, timelines, and methods are solely determined by our affiliate partners. For details regarding your refund status, contact the customer service team of the specific retail partner.

Damaged or Incorrect Items:
If you receive damaged or incorrect items, please immediately contact the retail partner directly to resolve the issue promptly. Contact details can usually be found on the order confirmation or partner website.

Additional Assistance:
If you're unsure how to proceed with a return or refund, or need assistance communicating with a retail partner, feel free to contact us at rachel@theiconicissue.com. We'll be glad to assist you in navigating the process.

How to Check Shipping Information:

  • Click on the affiliate link provided on the product page.
  • You will be redirected to the retail partner's official site.
  • Review their shipping and delivery information, typically available on their product or checkout page.

Customs & Duties:
International shipments may incur customs duties or taxes depending on your location. These charges are the responsibility of the customer and are handled by our retail partners or their carriers.

Issues with Shipping & Delivery:
If you encounter issues related to shipping or delivery, please contact the retail partner directly via their customer service channels provided on their website.
Should you require additional assistance from our side, please email us at rachel@theiconicissue.com.